Shipping & Returns

Shipping Information

Orders are processed and shipped after they are received. Shipping charges and available delivery options will be displayed at checkout based on your location.

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Delivery

Delivery is handled by third-party carriers such as USPS, UPS and FedEx. Delivery times may vary depending on the carrier and destination.

We are not responsible for delays caused by the carrier, weather, or other factors outside our control once the package has been shipped.

International Orders

International shipments may be subject to customs processing, which can cause delays beyond our control.

Duties and Fees: Customer is responsible for any duties and taxes that may be applicable to their country.

Customer is responsible for ensuring a correct shipping address is provided, including any applicable apartment or suite number. If customer does not include a full and complete address, including applicable apartment or suite numbers, and the order is returned to our office by the postal carrier, the customer will be responsible for any additional shipping fees to reship the order.

How do I return an item?

We offer a 90 day money back guarantee. If you are dissatisfied with your product for any reason, simply mail it back to our office within 90 days of purchase and we will issue a refund of the purchase price, minus the shipping costs, to the card used for the original purchase.

Refunds

When returning product for a refund please include a copy of your original packing list along with a note requesting a refund. If you do not have the packing list, include the full name and address used to place the order as well as your contact telephone number, and indicate that you are returning the product for a refund. Please keep in mind that we do not provide return labels, nor do we refund for shipping costs but only for the product(s) being returned.

Upon receipt of the product in our office we will issue a refund; however, keep in mind that your bank or credit card issuer can take anywhere from 7-30 days to post your refund to your account, depending upon their returned funds policy.

Mail returns to:

Soft Paws c/o Aquanta LLC 39685 Sierra Drive Three Rivers, CA. 93271